Clean Smarter, Not Harder: Your Complete Guide to IGAD Water-Fed Poles

December 17 2025, by Luciana Zolotoi, 6 min reading time

🧼 IGAD Newsletter: Everything You Need to Know About Our Water-Fed Window Cleaning Poles

Welcome to this month’s IGAD Product Brief, where we answer your most frequently asked questions and help you get the best from your water-fed window cleaning equipment. Whether you’re new to water-fed poles or just need a quick refresher, we’ve got you covered.

💧 What Is a Water-Fed Window Cleaning System?

A water-fed window cleaning kit is a practical tool designed to help domestic users clean high windows safely from the ground—no ladders or scaffolding required.

Each pole features:

A telescopic design to reach upper windows
A brush attachment for scrubbing dirt and grime
A built-in water delivery system
A soap dispenser, suitable for most window cleaning agents

💡 Tip: Thicker cleaning solutions perform better under higher water pressure.

🔧 How Does a Water-Fed Pole Work?

The pole connects directly to your garden tap/hozelock. Water is pumped through a hose that runs inside the pole and exits through jets in the brush head. This allows you to scrub and rinse at the same time, efficiently removing dirt and debris from surfaces.

✅ What Are the Benefits?

Using a water-fed pole offers several advantages:

Eliminates the need for ladders or scaffolding
Makes cleaning safer and faster
Allows access to hard-to-reach windows
Ideal for homes with conservatories or awkward angles

🏠 Can It Be Used on Other Surfaces?

Yes! Water-fed poles are extremely versatile. They can also be used to clean:

Building exteriors
Fascia and soffits
Solar panels
Gutters and signage
Decking

Different brush heads and attachments can be swapped in to suit each task.

🔄 How Do I Change Accessories?

To safely remove the brush head without the hose sliding out:

Push the blue end caps to release the brush
Remove the brush and tee hoses
Leave the tee connection attached to the hose
Attach your new accessory (e.g. squeegee or cleaning tool)

If you’re unsure, our Customer Service team is always happy to help.

🧴 How Do I Use the Soap Dispenser?

Simply fill the dispenser with your preferred window cleaning solution and adjust from the dial as needed while cleaning. Thicker soaps are recommended for best performance with high water pressure.

🚚 Ordering & Delivery Information

How long will delivery take?
We offer Parcelforce Express48, UPS and Royal Mail for smaller accessories. Your tracking number will be included in your dispatch email.

Can I pay by phone or BACS?
No—all orders must be placed online to ensure delivery tracking.

Do prices include VAT?
Yes, all prices on our website are inclusive of VAT.

Can I collect my order?
Yes, you can collect your parcel from our Birmingham warehouse, however the order should still be placed online first. For more details please get in touch with our Customer Service.

🤔 Need Help Choosing a Product?

If you’re unsure which product is right for you, email us with:

The height of your property
Window access details
Whether you have a conservatory or solar panels

We’ll do our best to guide you.

📦 Stock, Changes & Cancellations

Out of stock? Request an email notification
Need to cancel or alter an order? Contact Customer Services as soon as possible by email
Changes may not be possible once dispatched

📬 Delivery Issues & Missing Instructions

Not home during delivery? The courier may leave your parcel with a neighbour or provide a redelivery card
Missing instructions? Contact Customer Services and we’ll email you a user guide
Delivery delayed? Check your tracking first, then contact us if needed

🔧 Faults, Warranty & Repairs

Received damaged or incomplete goods?
Email clear photos, your order number, and a description of the issue to office@igad.co.uk.

Pole segments detached?
Avoid using excessive force when extending the pole. Refer to the pole manual and instructional video for guidance.

Warranty coverage includes manufacturing defects but excludes misuse, neglect, or normal wear and tear.

Reporting timeframe:
Defects or return requests must be reported within 30 days of delivery.

🔁 Returns & Refunds

If you’re unhappy with your purchase, we offer a 30-day money-back guarantee.

To qualify:

Keep all packaging and instructions
Return the item in saleable condition

Return postage is the customer’s responsibility unless the item is faulty.

Thank you for choosing IGAD 💙
We’re committed to making window cleaning safer, easier, and more effective for your home. If you have any questions, our customer service team is always happy to help.

Enjoy 20% OFF at checkout! with code: IGAD20