A water-fed window cleaning pole is a tool designed to help domestic users clean high windows safely, without ladders or scaffolding. 

It consists of: 

• A telescopic pole 
• A brush head at the top 
• An internal water hose connected to a water supply 

Water is delivered directly to the brush to loosen dirt and rinse the surface at the same time. The system also includes a soap dispenser, compatible with most window cleaning detergents. Thicker cleaning agents tend to work best under higher water pressure.

The pole connects to a standard water source, usually a garden tap. Water flows through a hose inside the pole and exits through jets in the brush head. This allows you to scrub and rinse the surface simultaneously, removing dirt and grime efficiently.

1. No ladders or scaffolding required, making cleaning safer 
2. Faster and more efficient cleaning 
3. Easy access to hard-to-reach areas, such as: 

• Upper-floor windows 
• Windows above conservatories 
• High or awkward exterior surfaces 

Water-fed poles are highly versatile and can be used on: 

• Building exteriors 
• Fascias and soffits 
• Solar panels 
• Gutters 
• Signs and cladding 

Different brush heads and accessories allow the pole to be adapted for various cleaning tasks.

To remove the brush head without the hose slipping out:

1. Push in the blue end caps on the brush head
2. Remove the brush and the tee hoses
3. Leave the tee connection attached to the main hose
4. Attach your new accessory (e.g. squeegee or other tool)

If you experience difficulty, please contact Customer Services for assistance.

For ACME poles:
  The gutter tool screws directly onto the pole using the built-in ACME connection.

For click-connect poles:

1. Hold the angled connector
2. Turn the IGAD hand knob counter-clockwise to loosen
3. Remove the bolt and nut (if separated)
4. Align the gutter tool teeth with the connector at your chosen angle
5. Reinsert the bolt and tighten the knob clockwise by hand until secure

• Turn the dial towards the larger dots to increase soap flow
• Turn it towards the smaller dots to reduce soap flow
    Adjust until the desired amount of detergent is dispensed.

We use:

• Parcelforce 48 for standard deliveries
• UPS for very large items
• Royal Mail for small accessories

Your tracking number will be included in your dispatch confirmation email.

No. All orders must be placed online so we can allocate the correct courier and provide tracking information.

Yes. All prices on our website include VAT, as we are an UK-based company.

Yes. Collection is available from our Birmingham warehouse, but orders must still be placed online first. Please contact Customer Services to arrange collection.

Yes. Contact us by email and we will be happy to help. Useful details include:

• Height of your house and windows
• Whether you have a conservatory
• Whether you plan to clean solar panels

You can request an email notification on the product page to be informed when it is back in stock.

You must contact Customer Services by email as soon as possible. Once an order has been dispatched, it is very difficult to cancel or amend.

At present, we do not deliver outside the UK and Republic of Ireland.

Couriers will not leave parcels unattended. They may:

• Leave the parcel with a neighbour, or
• Leave a delivery card with instructions for redelivery or collection

First, check your tracking information to see if the parcel:

• Has been left with a neighbour
• Is scheduled for redelivery

If you are still unable to locate it, contact Customer Services for assistance.

Contact Customer Services and we will email you a copy of the user guide.

Please email Customer Services with:

• Your order number
• A description of the issue
• Clear photos of the fault or missing items

Send details to: office@igad.co.uk
  We will arrange replacements or missing parts as quickly as possible.

Avoid applying excessive force when extending the pole. If a segment becomes detached:

• Refer to the pole manual for guidance on use and maintenance
• Watch the instructional video linked in the manual or on our support page

The warranty covers manufacturing defects within the warranty period, including:

• Faulty components
• Structural defects
• Shipping damage

It does not cover misuse, neglect or normal wear and tear.

All defects or return requests must be reported within 30 days of receipt.

We offer a 30-day money-back guarantee. To qualify:

• Products must be returned in saleable condition
• Original packaging and instructions must be included
• The dispatch note should be enclosed

Returned postage costs are the customer’s responsibility unless the item is faulty.

Please contact Customer Services and provide the return tracking number.

Please return items to:

Atlas Logistics UK
  International House
  Garretts Green Lane
  Birmingham
  B33 0UE